Overview
At SakkaService, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not satisfied with your digital workshops or tutorials, we offer a clear and fair refund and returns policy.
Refunds
- Eligibility for Refunds:
- Refund requests must be made within 30 days of purchase.
- To be eligible for a refund, you must have completed less than 25% of the course content.
- Non-Refundable Situations:
- Refunds will not be issued for purchases made during promotional sales or with discount codes.
- Refunds are not available for courses that have been fully completed or if more than 25% of the content has been accessed.
- How to Request a Refund:
- To request a refund, please contact our customer support team
- Our team will review your request and process your refund within 7-10 business days if it meets our refund criteria.
Returns
- Digital Products:
- Since our products are digital, they cannot be returned. However, we are committed to addressing any issues or concerns you may have.
- Course Access Issues:
- If you experience technical difficulties accessing the course content, please contact our support team immediately. We will work with you to resolve any issues and ensure you can access your purchase.
Exchanges
- Course Exchanges:
- If you accidentally purchased the wrong course, you may request an exchange within 7 days of purchase.
- To request an exchange, please contact our customer support team with your order details and the course you wish to exchange for.